For aesthetics clinics, salons, and studios

AI Customer Service on WhatsApp for Aesthetic Clinics: From Ad to Booked Appointment

Anyone interested in the procedure in your ad gets a reply in seconds, at any hour. The AI finds out the procedure, the occasion, and the best day, then hands off to the team to book, with a deadline to respond. Contraindications and assessments always stay with the professional.

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  • Replies in seconds, 24/7
  • Team notified, with a deadline
  • No promises about results

Where the client slips away today

People who want to book go with whoever replied first

  1. Interest starts with an ad at night, and the reply only goes out the next day, between other tasks.

  2. The proposed package goes unanswered, and nobody knows who should follow up.

  3. Gaps in the calendar go unfilled because nobody remembered who asked for a last-minute slot.

The client's journey

A straight line from ad to closed package

Today, the appointment request waits for someone to put down what they're doing. Here, the AI replies right away, understands what the client wants, and logs every step on the pipeline card.

  1. AdForm or click to WhatsApp
  2. AI repliesIn seconds, at any hour
  3. Ready to bookProcedure, occasion, and day
  4. In progress30 min to reply
  5. ScheduledReminder 24 h before
  6. Package proposedValue and sessions on the card
  7. ClosedSyncs back to your system

Done in the dashboardSyncs back to your system

Built for aesthetics clinics

A full calendar without anyone glued to their phone

Team notified, with a deadline

Once she's ready to book, she reaches the team with the procedure, the occasion, and her preferred day already noted. The team has 30 minutes to offer a time slot.

The pipeline the aesthetics clinic uses

New contact, ready to book, in progress, booked, package proposed, and closed. The package requires the amount and number of sessions; closing requires the payment method.

Safeguards already on

The AI doesn't promise results, doesn't take a health history, and doesn't say whether a client can have the procedure. Pregnancy, allergies, and current medications are left to the professional's assessment.

From Spend to Closed Package

Upload your ad spend spreadsheet and see, by campaign, ad set, and ad, what each contact, each booked slot, and each closed package cost.

Teach your ads to bring in people who buy

With conversions on, every contact ready to book, booked appointment, and purchased package is sent back to Meta, with its value. Campaigns start looking for people similar to those who converted, not just those who clicked. Phone numbers and emails are sent encrypted.

Examples use fictional companies, people and numbers.

Ready on day one

During onboarding, the specialist sets up your account for the “Aesthetics and beauty” industry, and it starts out ready to go

This is what your account gets on first login, taken from the same template that builds the dashboard. You can change everything later, from stage names to questions.

The pipeline

  1. New contact
  2. Ready to book
  3. In progress
  4. Scheduled
  5. Package proposed
  6. Closed

The qualification questions

  • Procedure of interest“Which procedure are you looking for?”
  • Prior experience“Have you had this procedure done before?”
  • Spend“Do you prefer a single session or a package?”
  • Date or occasion“Do you have a special date coming up, like a wedding or a trip?”
  • Day and time“Which day of the week works best for you?”
  • Who it's for“Is it for you or a gift for someone?”

By the numbers

Pipeline stages
6
Deal fields
7
Qualification items
6
Re-engagement messages
3

Industry considerations: No promises about results and no medical history intake in the chat: pregnancy, allergies, and medications are left to the professional's evaluation.

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How it starts

In one afternoon, without replacing your calendar

Connect the studio's WhatsApp

The official account, with approved templates. The client gets the first reply within seconds.

Choose the Aesthetics and beauty template

In Pipeline → New board, the board comes with the stages, the package fields, and the booking reminder already on.

Build the studio's knowledge base

Procedures with what they include, professionals, package rates, and rescheduling policy. The AI only answers what's in the knowledge base.

Does the AI promise procedure results?

No. It doesn't use phrases like “guaranteed results” or “instant effect,” and it doesn't say whether the client can or can't have the procedure: that's up to the professional's evaluation.

What about injectable procedures?

The AI only offers injectable procedures when the knowledge base lists the name and professional license number of the health professional who administers them.

What about LGPD?

The AI doesn't ask about pregnancy, allergies, illnesses, or medications. The professional asks during the assessment and records it in a field flagged as sensitive and masked on screen.

Watch your next customer get a reply in seconds

We'll show you with your own calendar and ads.

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