The agent notified, with a deadline
The order reaches the agent with items, delivery, and payment noted. They have 15 minutes to send the quote, and the dashboard alerts you when the deadline gets close.
For pharmacies and drugstores
AI Customer Service on WhatsApp for Pharmacies: From Order to Delivery
Anyone who orders on WhatsApp gets a reply in seconds, at any hour. The AI notes what the customer needs, whether it's delivery or pickup, and how they'll pay, then hands off to an agent with a deadline. Dosage, medication recommendations, and prescription checks always stay with the pharmacist.
- Replies in seconds, 24/7
- 15 min to quote the order
- Prescription goes to the pharmacist
Where the order slips away today
A full counter and the store's WhatsApp ringing nonstop
Orders all arrive at once, and whoever waited too long buys from the pharmacy next door.
A quote that's sent and unanswered disappears in the chat, and nobody confirms it was received.
The prescription arrives as a photo in the middle of everything and needs to go straight to the pharmacist.
The order's journey
A straight line from message to delivery
Today, the order waits for someone to step away from the counter. Here, the AI writes everything down right away, the agent prepares the quote, and every step is logged on the pipeline card.
- MessageWhatsApp, website, or ad
- AI repliesIn seconds, at any hour
- Order to quoteItems, delivery, and payment
- In progress15 min to reply
- Quote sentThe amount on the card
- Order confirmedWith prescription verification
- Delivered or picked upSyncs back to your system
Done in the dashboardSyncs back to your system
Built for pharmacies
The WhatsApp order with the same care as the counter
The pipeline the pharmacy uses
New contact, order to quote, in progress, quote sent, order confirmed, and delivered or picked up. The confirmed order requires a prescription check: “not needed” or the pharmacist's.
Health regulation safeguards already on
The AI doesn't recommend medication for symptoms or advise on dosage. It reads the prescription photo only to organize the order; questions about medication use go to the pharmacist, who checks the prescription and any antibiotic, and controlled medication is never closed by the AI.
From Spend to Delivered Order
Upload your ad spend spreadsheet and see, by campaign, ad set, and ad, what each contact, each quote, and each delivered order cost.
Prescriptions on the right path
When an order has a prescription, an antibiotic, or a controlled substance, the conversation goes to the pharmacist to check before the order moves on. The follow-up never names the medication, because the notification shows on the phone screen.
Examples use fictional companies, people and numbers.
Ready on day one
During onboarding, the specialist sets up your account for the “Pharmacies and drugstores” industry, and it starts out ready to go
This is what your account gets on first login, taken from the same template that builds the dashboard. You can change everything later, from stage names to questions.
The pipeline
- New contact
- Order to quote
- In progress
- Quote sent
- Order confirmed
- Delivered or picked up
The qualification questions
- What they need“Which product or medication do you need?”
- Prescription“Does this medication need a prescription?”
- Delivery or pickup“Would you rather have it delivered or pick it up here at the store?”
- Payment“Will you pay with Pix, card, or cash?”
- By when“Do you need it today?”
By the numbers
- Pipeline stages
- 6
- Deal fields
- 6
- Qualification items
- 5
- Re-engagement messages
- 3
Industry considerations: The AI doesn't advise on dosage or recommend medication. It reads the prescription the customer sends only to put the order together; the pharmacist checks prescriptions and controlled medication. This summary guides the setup and is not legal advice.
Book a demoHow it starts
In one afternoon, without replacing your store's system
Connect the pharmacy's WhatsApp
The official account, with approved templates. The customer gets the first reply within seconds.
Choose the Pharmacy and drugstore template
In Pipeline → New board, the board comes with the stages, prescription verification, and sensitive fields already flagged.
Build the store's knowledge base
Delivery area and fee, payment methods, hours, and what the store sells. The AI only answers what is in the knowledge base.
Does the AI recommend medication?
No. It doesn't recommend medication for symptoms, not even over-the-counter products, and doesn't advise on dose, timing, or interactions. Those questions go straight to the pharmacist.
What about orders that need a prescription?
The AI reads the prescription photo only to organize the order: it doesn't interpret it, validate it, or advise on dosage. The order goes to the pharmacist to check and confirm, and controlled medication is handled only by the pharmacist, with the original prescription checked at delivery.
What about LGPD?
A medication purchase reveals a health condition: order items and the prescription check are masked on screen. The AI doesn't ask what the medication is for, and the follow-up never names it.
Can I advertise offers in campaigns?
Yes, but only for products that don't require a prescription: Brazil's drug advertising law doesn't allow prescription medications to be advertised to the public. The follow-up the AI sends also never mentions prescription medications.
Watch your next request get a reply in seconds
We'll show you with your store's WhatsApp and delivery.