"Minha conta de atendimento" (My support account)
The My service account screen is just a pass-through: the moment it opens, it issues the session and takes the reseller to the dashboard of their own-use account.
Address in the dashboard: /revenda/conta-propria
How to get there: Through the portal menu, in the My account group, and through the Open in my account button on the Your customers' AI screen.
Opening the account
Under normal conditions there are no fields or buttons: the screen shows the progress and the account dashboard opens on its own.
- Message Opening your service account… with a waiting indicator.
- The account has the reseller's leads, team and AI. The own AI is connected inside it, under Automations, AI Connections; the key applies only to that account.
- It is not the "Demonstração" (Demo): the Demo is the fake account used to show the platform in meetings; this one is the real one.
Screen states
- Loading
- Message Opening your service account… with a waiting indicator.
- Nothing here yet
- You do not have your own service account yet: it is created when the reseller is enabled in the new model; the screen suggests talking to the platform team.
- If something goes wrong
- We could not open your service account: nothing changed in the account. It offers "Tentar de novo" (Try again).