"Sua fatura" (Your invoice)
The "Sua fatura" (Your invoice) screen lets you check how much you pay the platform each month, where each line comes from, and pay the open invoice.
Address in the dashboard: /revenda/fatura
How to get there: From the portal menu, under "Sua fatura" (Your invoice).
Summary
Three numbers from your client portfolio.
Fields and filters
- "Fatura de ‹mês›" (‹month› invoice)
- The total of the most recent monthly invoice and its status.
- "Contas ativas no pico" (Active accounts at peak)
- The highest daily count of active accounts in the month the invoice charged.
- "Em aberto" (Open)
- The amount still to pay and when it is due; "Nada" (Nothing) when everything is paid.
The invoice
The invoice closes on the 1st of every month with the modules for the month that is starting and the active accounts at the peak of the month that just ended. Each account pays the price of the tier it falls in: the more accounts, the lower the price per account.
Fields and filters
- "Contas ativas · ‹n›" (Active accounts · ‹n›)
- The month's peak and the day it happened. In "Ver detalhe" (View details), how many accounts fell in each tier and the price of each.
- "Módulos adicionais" (Add-on modules)
- The accounts with "Base de conhecimento avançada" (Advanced knowledge base) and with "Formulários no WhatsApp" (WhatsApp Forms) in your contract.
- "Acerto das contas de ‹mês›" (‹month› accounts adjustment)
- When a month's actual count arrives after the invoice has closed, the next invoice settles the difference, up or down.
- "Crédito da fatura de ‹mês›" (Credit from the ‹month› invoice)
- What an adjustment in your favor left over on the previous invoice; it comes off this invoice's total.
- "Taxa da instalação · ‹tamanho›" (Installation fee · ‹size›)
- Dedicated infrastructure only: the operation, updates, monitoring and backups of your installation, by its size.
- "Capacidade" (Capacity)
- Dedicated infrastructure only: the size in your region's city, the add-on blocks and the autoscaling hours of the month that ended. In "Ver detalhe" (View details), each part. The hours never go over the spending cap you set.
- "Preço especial da instalação · ‹%›" (Installation special price · ‹%›)
- The discount agreed for your installation, on the fee, the capacity and the blocks.
- "Crédito da redução de capacidade · ‹instalação›" (Capacity reduction credit · ‹installation›)
- When capacity goes down in the middle of the month, the difference for the remaining days comes back as a credit on this invoice.
Buttons and actions
- "Ver detalhe" (View details)
- Opens the tiers of the active accounts line.
- "Esconder detalhe" (Hide details)
- Closes the tiers.
- "Pagar agora" (Pay now)
- Opens the payment page for the open invoice in a new tab.
- Capacity that goes up in the middle of the month comes in a separate invoice, Ajuste de capacidade de ‹dia› (capacity adjustment), with the difference for the days left in the month. It is charged right away.
- Invoice in US dollars: issued without a Brazilian tax invoice.
- While the charge is being generated, the screen says the link will show up there as soon as it is issued.
Your contract
The currency, when billing started, the partner license and the discount on accounts, if any. The price per account stays locked for the length of the contract.
Fields and filters
- "Licença de parceiro" (Partner license)
- Billed separately, or on its own invoice at the start of each period, depending on the contract.
How we got to ‹n› accounts
The active account count for each day of the billed month, with the peak marked. A day without a count repeats the last one received and shows as "Estimada" (Estimated); when the actual count arrives, the next invoice settles the difference.
Fields and filters
- "Contas ativas" (Active accounts)
- How many accounts in your client portfolio were active that day.
- "Contagem" (Count)
- "Recebida" (Received) or "Estimada" (Estimated); the peak day carries the "Pico" (Peak) badge.
"Faturas" (Invoices)
All invoices, newest first: the monthly ones and the license ones.
Fields and filters
- "Fatura" (Invoice)
- The month of the monthly invoice or the license period.
- "Valor" (Value)
- The total, in the contract currency.
- "Situação" (Status)
- "Em aberto" (Open), "Paga" (Paid), "Nada a pagar" (Nothing to pay) or "Estornada" (Refunded).
Buttons and actions
- "Ver" (View)
- Shows the selected invoice at the top of the screen.
Screen states
- Loading
- The three numbers and the invoice show as placeholders while loading.
- Nothing here yet
- The first invoice closes on ‹date›: the screen explains that the monthly fee counts active accounts from the start of billing and that the history shows up month by month.
- If something goes wrong
- We could not open your invoice: the screen assures you that nothing changed in your invoices or accounts and offers "Tentar de novo" (Try again).