Dashboard manual · Revenda

My profile in the reseller community: photo, forum name and notices

My profile is the reseller portal screen where they choose how other partners see them in the forum (photo, name, city, text about themselves and brand) and which notices they want to receive.

When it appears: Appears in the Community group of the portal menu, only when the community feature is enabled for the reseller.

Who can use it

RoleWhat you see and do
OwnerThe portal has a single login, the reseller's. Whoever signs in edits their own profile and preferences.
AdminNot applicable: the team roles of a customer account do not exist in the portal.
AgentAn agent from a customer account cannot access the reseller portal.

Screens

"Meu perfil" (My profile)

The My profile screen lets you change the photo, the forum name, the city, the text about you and the brand display, see the numbers of your participation and turn each notice on or off.

Address in the dashboard: /revenda/perfil

How to get there: Through the portal menu, in the Community group, or through Preferences in the forum bell.

Photo and details

The main card, with the photo (or initials) and the profile fields.

Fields and filters

"Nome no fórum" (Forum name)required
The name other partners read on your posts and replies, up to 80 characters. If empty, the screen asks you to write it.
"Cidade e país" (City and country)
Appears next to Partner since, up to 80 characters.
"Sobre você" (About you)
Free text of up to 500 characters.
"Mostrar o nome da minha marca nos posts" (Show my brand name on posts)
Switch: on, the brand appears next to your name; off, only your name.

Buttons and actions

"Pôr foto" (Add photo)
Chooses a JPG, PNG or WebP image of up to 5 MB and opens the crop. With a photo already set, the button reads "Trocar foto" (Change photo).
"Trocar foto" (Change photo)
Chooses another image and opens the crop.
"Remover" (Remove)
Opens the confirmation to remove the photo.
"Salvar" (Save)
Saves the name, city, text about you and the brand display. Shows the Profile saved notice.
  • Without a photo, the initials of the name appear.
  • The photo applies across the whole portal: forum, notices, top bar and Copilot.
  • If moderation removed the previous photo because of a report, the screen explains it and lets you set another.

Photo crop and removal

Dialogs that appear when choosing or removing the photo.

Buttons and actions

"Remover a foto" (Remove the photo)
Confirms the removal; the initials return in place of the photo, across the whole portal.
"Cancelar" (Cancel)
Closes the confirmation without removing.
  • The crop has a round preview, to see how the photo will look, and ends with a button that uses the cropped photo.

In the community

Four read-only numbers about your participation.

  • posts
  • replies
  • votes received
  • solutions

What reaches you

Switches that apply immediately, with no need to click "Salvar" (Save).

Fields and filters

"Respostas aos meus posts" (Replies to my posts)
Bell notice when someone replies to your post or to a post you follow.
"Quando me mencionam" (When I'm mentioned)
Notice when someone writes @ and your name.
"Avisos fixados, também por e-mail" (Pinned announcements, also by email)
The notice pinned by the platform also reaches your email.
"Resumo semanal do fórum" (Weekly forum digest)
One email per week with what moved the forum the most.
  • Moderation always notifies you when it acts on your post, even with the preferences turned off.

Screen states

Loading
Skeleton card while the profile loads.
If something goes wrong
We could not open your profile: the screen did not load and nothing changed in the profile. It offers "Tentar de novo" (Try again).
Photo in the wrong format or too large
Error message below the photo and the crop does not open.
Blank name when saving
Write the name that appears in the forum.

Step by step

How to set a profile photo in the community

  1. Open My profile and click Set photo.
  2. Choose a JPG, PNG or WebP image of up to 5 MB.
  3. In the crop, position the photo and confirm. It then appears in the forum, in the notices, in the top bar and in Copilot.

How to change the name that appears in the forum

  1. Open My profile and edit Forum name.
  2. Click "Salvar" (Save).

How to hide my brand name on posts

  1. In My profile, turn off Show my brand name on posts.
  2. Click "Salvar" (Save). Only your name appears on posts.

How to stop receiving reply or mention notices

  1. Under What reaches you, turn off Replies to my posts or When I am mentioned.
  2. The change applies immediately; there is no need to click "Salvar" (Save).

How to receive the weekly forum digest

  1. Under What reaches you, turn on Weekly forum digest.

Frequently asked questions

Who sees my photo and my name?

Other partners in the forum, and you yourself in the notices, in the portal top bar and in Copilot.

Why did my photo disappear?

Moderation removed it after reports. The screen shows the notice and you can set another photo; the reason arrived in the bell.

Do I need to click "Salvar" (Save) on the notices?

No. Each switch under What reaches you applies immediately. "Salvar" (Save) is for name, city, text about you and brand.

Can I turn off the moderation notices?

No. Moderation always notifies you when it acts on your post, your reply, your photo or your account.

Does my brand have to appear on posts?

No. Turn off Show my brand name on posts and only your name appears.